I’m offering appointments in my secure virtual office (video and audio or phone)

What is Telehealth?

Through audio and video over the internet, we can meet using your desktop, laptop, tablet, or mobile device (iOS or Android). Telehealth allows us to connect anywhere with secure and convenient appointments.

What equipment do I need?

To participate in Telehealth appointments from your home, you will need one of the following devices:

  • Desktop computer with a webcam, speakers, OR

  • Laptop computer with built-in webcam and speakers,  OR

  • Tablet device with built-in webcam and speakers, OR

  • Smartphone with at least iOS 10 or Android 6.0(Note: To use a smartphone, you must first download Telehealth by SimplePractice - available for iOS or Android in the app store.)

  • You will also need an internet connection that is at least 10mbps. For optimal results, a reliable, high-speed internet connection with a bandwidth of at least 10 mbps will minimize connection issues and provide the best quality. Recommended 2.5 GHz processor, and 4 GB of RAM for computers.

The day of the Appointment

Using a desktop or laptop computer

If you plan to use a desktop or laptop, there is nothing to download prior to your appointment.

Here are the steps to join:

  • Approximately 10 minutes before your appointment, you'll receive an email appointment reminder.

    • Note: If you have already consented to receiving text and/or email reminders, you will continue to receive them for Telehealth appointments as well. For new clients, make sure you have provided your email and or mobile phone number so that I can enable email or text reminders.

  • Click the unique link embedded in the reminder. You may have to copy and paste the link into your web browser if clicking the link does not work. Your video call screen will now open in a new tab.

  • If I have already joined the call, you will see my face on the screen. If I have not, you will see yourself, until I will join the call.

Using a smartphone or tablet

If you plan to use a mobile device, here are the steps to join:

  • Download Telehealth by SimplePractice* (for iOS or Android) in the app store. Approximately 10 minutes before your appointment, you should receive an email appointment reminder. 

  • Open the reminder email on your device and click the unique link. This will open the Telehealth by SimplePractice app.

  • If I have already joined the call, you will see my face on the screen. If I have not, you will see yourself.

  • When you are ready, click Join Video Call. This will take you straight into the video call.

What is Simple Practice?

SimplePractice, LLC is my practice management software for scheduling, case management, and Telehealth, and therapy notes. SimplePractice, LLC, uses a HIPAA compliant software so your information will be securely kept.

How should I prepare my space for a Telehealth appointment?

  • Identify a suitable room that is quiet, private, and free of distractions, where you can speak for 50 min.

  • Keep background noise to a minimum, make sure to close any doors, shut windows, turn off the television, and keep loud pets in another room if possible.

  • I recommend joining the video appointment a few minutes early to test your settings.

  • To use a smartphone to join a video chat, you must first download the Telehealth by SimplePractice app available in the app store for iOS or Android.

  • If you need to cancel or have questions about the appointment, please contact me.